Trust in times of crisis: opportunities and pitfalls of cooperation between volunteers and local governments

During the so-called refugee crisis of 2015/16 an estimated 25% German population was actively engaged as volunteers. Volunteers thus constitute a group citizens who are high stake actors in management due to their personal experience and direct interaction with local public administration. This paper scrutinizes how between volunteers administrations affects volunteers’ trust Following literature on administrative cross-sector collaboration, defines relevant features performance. Methodologically, relies regression analysis using online survey data from snowballing sample comprising 900 during Germany’s migration crisis. The results show that performance perception administration, formalization different volunteer organizations explain administration changes over course